Frequently Asked Questions

Subjects

• Situation to be reported
• Map Interface
• Programs transfered to Tansport Canada (Office of Boating Safety, Navigable Waterways Protection Program)
• Inshore Rescue Boat Program

Situation to be reported

• How do I report a marine distress or emergency situation?

In Québec Region, please contact the

Québec Marine Rescue Sub Centre (MRSC) available 24 hours per day, in Quebec Region : 1 800 463-4393,
or in Québec City : 1 418 648-3599

Mariners can report a marine distress or emergency situation over VHF radio channel 16 to any Marine Communication and Traffic Centre or by dialing * 16 on a cell phone.
For more information on Marine Communications and Traffic Services (MCTS), follow this link.

• How do I report an oil spill or any other source of pollution ?

All marine pollution in the Québec Region must be reported to :

Alert and Warning Network in service 24 hours per day at
1 800 363-4735.

Mariners can also report marine pollution incidents over VHF radio to any Marine Communication and Traffic Services Centre.

• How do I report a deficient navigational aid ?

Immediately notify

Alert and Warning Network in service 24 hours per day at 1 800 363-4735

Mariners can also report deficient navigational aids over VHF radio to any Marine Communication and Traffic Services Centre.

map interface

• How to receive an access code for the Marinfo Map Interface ?

The Marinfo site is intended for all Canadian Coast Guard clients. The map interface is reserved for specific clients. The maps available in the Map interface are used under restricted licences. Access privileges are presently awarded by user category.

If you experience difficulties with your present access codes or if you want to request an access code, this is what you must do:

1. Click the Contact us link;
2. Identify your trade and provide your contact information.

Expect a 48 hour delay during normal business days.

To access the Map interface :

1. Click the Map Interface tab, in the header of any page;
2. To access the Map interface, you are requested to:
   • Accept the utilisation licence agreement.
   • Enter your user identification and password.
     These parameters must be entered in small letters.
   • Click on the Open Map Interface button.

• How can I report a problem in the Marinfo site or in the Map Interface?

To request information or to report a problem in Marinfo, please use the Contact us link.

Expect a 12 hour delay during normal business hours.

---

Programs transferred to Transport Canada (Office of Boating Safety, and Navigable Waterways Protection Program)

• Where can I find information concerning the Receiver of Wrecks and the Navigable Waterways Protection Program?

All information concerning the Receiver of Wrecks and approval requests for construction in or close to the navigable waterways are now available on Transport Canada's Web site at the following address: Navigable Waterways Protection Program.

• Where can I find information concerning the Office of Boating Safety, boating safety publications, the approved courses directory and information concerning the boat operator competency licence?

All information concerning boating safety for small craft operators is now available on Transport Canada's Web site at the following address:  Office of Boating Safety.

---

Inshore Rescue Boat Program

• I am a college student whose study session ends in late May. One of the IRB program requirements is participation in a training period in mid-May. Would I still be eligible?

Yes. You would still be eligible for the program. Once selected (if such is the case), you may ask your educational institution to grant special permission to write your exams earlier or later than scheduled so that are available for the training period.

• The IRBP work season ends on Labour Day. However, my studies resume around mid-August. Does this mean that I am penalized for not being available all the way to the end of the season?

No. You would not be penalized. Students simply provide us with the date on which they resume their studies in the fall, and they are released from the program on the agreed date. Their positions on the work teams are filled by other students already working in the program.

• When registering for the IRB program, may I apply for a job even if I do not have all the required certificates?

We prefer that you telephone us so that we may determine the elements that are lacking in your file and agree together on how you may complete the training required so as to not be penalized.

• I am 17 years old and would like to apply for the IRB program. Am I eligible?

If you satisfy the Public Service Commission and of the Canadian Coast Guard selection criterria, you may apply for a job prior to the closing date.

• The last few years, I have worked for the IRB program in another region. If I were to apply to a different region, would I be required to go through the appraisal process again?

Since the employment agreement is valid for one season only, you would need to re-register the following season and meet the criteria of the region to which you submit your application.

• I live several hours away from the rescue stations. Do you provide students with accommodation?

The rescue stations in the Québec Region are not equipped with student accommodation facilities. Once the training period begins, students working at the same rescue station generally make arrangements to meet their lodging requirements in a given region or exchange information on low-priced lodging.

• I note that the deadline for applying for a job under the IRB program has passed. May I still submit my application?

Once the application deadline has passed, the Public Service Commission does not provide the Canadian Coast Guard with any other applications for the job in question.

• If my application is not retained, may I still register for the CCG training period and pay the participation costs?

Students whose applications are retained and who are enrolled in training period do not pay to participate in it. No additional students are admitted, either as auditors or as participants.