Regional Consultations on Levels of Services - 2007

New !The draft Summary of Client Comments concerning the levels of service review, April 2008, is available on the CCG national Web site.

FOLLOW-UP

The Canadian Coast Guard (CCG) has embarked, in november 2007, on an initiative to review the levels of service provided through programs to its many clients.

The objectives of the review were as follows :

• Increase understanding of CCG levels of service;
• Listen to client views on the appropriateness and relevance of CCG services;
• Identify perceived gaps and variance in services that may exist, and
• Evaluate feedback received from stakeholders and clients in the context of possible recommendations for improving services to clients.

In the following pages you will find, for each of the programs, comments and requests received, as well as CCG's action plan.

These documents will be updated frequently. Consequently, the reader is invited to consult them on a regular basis.

Note : Some requests have been made, concerning services provided by other Government organizations. The follow-up on CCG actions concerning these requests is compiled under the Other Government Services item of the left menu.

Please also note that the definitions of acronyms used in this text are available through the Glossary item, under the Easy Reference button of the left menu. A short definition is also provided in a tooltip when the cursor is placed on the acronyms.

• Aids to Navigation
• Marine Communications and Traffic Services
• Icebreaking, Escort and Flood Control
• Navigable Waterways Management
• Environmental Response
• Search and Rescue
• Marine Services Fees
• Other Government Services